Where can I get a list of accessories needed for the microscope
The list is provided with your microscope order or you [...]
How long should it take to receive microscope? Is there a tracking number?
The delivery time is usually 2 weeks. We will email [...]
Do you have an option to add a motorized stage?
For us the efficiency is important, as we need to [...]
Are your microscopes approved by FDA, and is such approval needed? I am not familiar with requirements for microscopes, but working with other equipment, we needed to comply.
FDA registration is not required. We send these under the [...]
Does the warranty go through you, or directly to the manufacturing company?
The warranty goes through our company Neogenesis Medical Systems.
Warranty: how long does it currently take to get new parts, approx. what costs for shipment (if you have the info on our country), and how are the repairs done considering we are in another country? Are there any other special terms for our warranty?
We keep the parts in stock and can dispatch right [...]
What is the cost of shipment of the microscope here in USA?
Shipping is free with the microscope orders, although a nominal [...]
Do you ship the microscopes to Canada? What would be the estimated wait period?
We regularly ship microscopes to our attendees in Canada. We [...]
Is there any finance available to purchase microscope
We are not in a position to offer you finance with our [...]
Why are your darkfield microscopes more expensive than many other available online?
Our darkfield microscopes are built specifically for darkfield analysis of [...]